OK, so I won 4 Design Awards in 2008 / 2009. This brilliant talk of Malcolm Gladwell learned me its not about the Awards, its about what I’ve learned since I started as freelance designer during my studies in 1994. The awards are about recognition for giving myself the time to learn, make mistakes and [...]

The User Centric Innovation Methodology [UCIM] was developed to manage the Schiphol project in 2004 / 2005 in a couple of days based on “common sense” and creativity techniques I used to convince Management teams, shareholders, customers, users, engineers, marketeers, product managers, etc. in the time that I was Innovation Manager at a ICT company [...]

EYE-D is specialised in (re)designing the customer journey, what is the customer journey and what can this approach do for your service, for your products or product / service combinations?
Designing the Customer Journey is a method to follow your customer and start looking through his or her eyes. Learn that the Customer Journey starts long [...]

EYE-D is one of the initiators and drivers behind the Dutch Push Mobile Barcode Solution enabler Mbarc. On the Mobile World Congress (MCW) in Barcelona Mbarc launched its new turnstile validation solution, a complete fully integrated mobile barcode reader, pc and software to enable full control over the turnstile functions and user interface contents.
Meepass is [...]

A presentation today on the Selfservice Conference from Heliview in Zoetermeer, the Netherlands, stirred up a good discussion about online selfservice, physical selfservice, the gap beteen online- and offline services and about commodity- and excellent services.
Presentation Selfservice Event Heliview
View more presentations from Ron Verweij. (tags: selfservice self)