The User Centric Innovation Methodology [UCIM] was developed to manage the Schiphol project in 2004 / 2005 in a couple of days based on “common sense” and creativity techniques I used to convince Management teams, shareholders, customers, users, engineers, marketeers, product managers, etc. in the time that I was Innovation Manager at a ICT company [...]

EYE-D is specialised in (re)designing the customer journey, what is the customer journey and what can this approach do for your service, for your products or product / service combinations?
Designing the Customer Journey is a method to follow your customer and start looking through his or her eyes. Learn that the Customer Journey starts long [...]

A presentation today on the Selfservice Conference from Heliview in Zoetermeer, the Netherlands, stirred up a good discussion about online selfservice, physical selfservice, the gap beteen online- and offline services and about commodity- and excellent services.
Presentation Selfservice Event Heliview
View more presentations from Ron Verweij. (tags: selfservice self)

On November 2007 I blogged about the User Centric Innovation Methodology as used for the first time during the development of the Self Service Drop Point for Schiphol Airport. This project started in 2004 and I was project leader and senior (conceptual) designer connecting all disciplines togheter into one new self service solution: http://designed-innovation.blogspot.com/2007/11/user-centric-innovation-methodology.html
After finishing [...]

The titel of this blog is basically what has driven me for years and undaubtly will drive me the rest of my life.
To make a long story short, I believe that human behaviour is more predictable and stable then innovative technology. In this Blog I will walk through 2 very popular innovative technologies and services [...]