If there is something to learn about service its good to focus on one of the oldest industries in the world: Retail. Retail is simple, you purchase goods, display them in the best possible way and sell the goods at prices customers want to pay, at the end of the day you count your money [...]

Funky stats telling us the world is changing and there are a lot of cultural and demographic differences. Highlighting Asia.

Blog 3) The Methodology for Design Innovation.
In 1993 I was looking for an internship as Industrial Design student and talked with several companies. At one, a Dutch High Tech start-up, I had a meeting with an ex Fokker Fine Mechanical Engineer, he said to me “I want you, you are a designer that speaks my [...]

Blog 2) today I will start with a definition of my playing field: Design Innovation.
According to literature Design Innovation is about the combination of creativity and technological know how. Following my intuition and curiousity I added two main components to this, user behaviour and strategy. User behaviour because I think in a time when technology [...]

Just a very inspiring video on YouTube reminded me on something I’ve noticed before in working with- and observing self made entrepeneurs or very young entrepeneurs.
In a business world dominated by universtity graduates that rule huge companies the real inspiring people go on roads others never go, make combinations that nobody would make and [...]