As an International oriented innovative entrepeneur and father of 3 boys I really am concerned about the future of them in a global and connected world. Me and my wife travel a lot for work and try to give this to them also taking them along with us and/or show them. Where we are aware [...]

“Hello, I am a customer, is there anybody who wants to help me?”

On the 30 November I blogged about the Myths Of (Self)Service http://http//designed-innovation.blogspot.com/2007/11/myths-of-self-service.html and now a recent study showed that there is a growing discontent in service. To me a growing signal to retailers and other companies need to invest in their service [...]